Before placing an order

Read the full description and confirm whether the displayed price is per item, kilogram, tray, bag, box, animal, service or bulk quantity. Review minimum orders, stock status and whether delivery is included. Product photographs should be treated together with the written description because seasonal, biological and handmade products can have reasonable variation.

For livestock, fertile eggs, seed, chemicals, veterinary products, machinery and other specialised purchases, ask for the information needed to determine suitability. This can include age, breed or cultivar, health information, batch numbers, expiry dates, technical specifications, certifications, power requirements, warranty terms and safe-use instructions. Obtain professional advice where incorrect selection or use could cause material loss or harm.

Wholesale and high-value transactions

A large or recurring order should have a written specification covering quantity, quality, packaging, timing, inspection, delivery, payment and the process for reporting a problem. Confirm the legal or trading identity of the counterparty and make sure the person negotiating has authority to act. Samples and trial orders can be useful, but they should not be assumed to represent every future production batch without agreed quality controls.

Cross-border orders can involve permits, customs, phytosanitary or veterinary controls, labelling and destination-country requirements. Confirm these requirements with the relevant authorities and experienced service providers before paying for production or transport. GroSpace can support discovery and recorded enquiries, but buyers and sellers remain responsible for the transaction-specific compliance process.

Delivery, collection and inspection

Agree who arranges transport, who carries the cost and risk, and what happens if a delivery is delayed or damaged. Perishable, live, fragile, bulky or temperature-sensitive products require suitable handling. At collection or delivery, compare the quantity and visible condition with the order. Note concerns on the delivery record where possible and notify the seller promptly rather than continuing to use, redistribute or alter disputed goods.

Reviews and responsible communication

Reviews should reflect a genuine transaction and describe relevant facts such as product accuracy, communication and fulfilment. Do not publish private information, threats or unsupported allegations. Sellers should respond professionally and use recurring feedback to improve listings and operations. Clear, respectful communication often resolves an issue faster than assumptions made without the complete record.

Protect your account

Use a unique password and never share passwords, one-time codes, banking PINs or card details with a seller. GroSpace staff and legitimate sellers do not need those credentials to discuss an order. Check that links use the official GroSpace domain before signing in. Report suspicious requests or impersonation attempts to GroSpace so the activity can be reviewed.

If something goes wrong

1. Contact the seller through the order or recorded enquiry details.
2. Describe the issue clearly and provide the order number, dates, photographs and other supporting evidence.
3. State the practical resolution you are requesting and allow a reasonable opportunity to respond.
4. Contact GroSpace support if the issue cannot be resolved directly.

Applicable South African law and the published returns policy continue to apply. Agricultural, live-animal, perishable, hygiene-sensitive, digital and custom orders may require product-specific assessment. This page provides general platform guidance and does not replace independent legal or technical advice.